Privacy Policy

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Effective Date: 10 June 2025
Last Updated: 10 June 2025

Privacy Policy

Welcome to Tripenger.com (“Tripenger”, “we”, “us”, or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our website and services. By using Tripenger.com, you consent to the practices outlined in this Policy.

1. What Data We Collect

We may collect and process the following categories of personal data:

  • Personal Identification: Full name, date of birth, nationality, passport/ID details.
  • Contact Details: Email address, phone number, billing address.
  • Travel Information: Flight preferences, booking details, passenger names, loyalty program numbers.
  • Payment Data: Payment method, transaction ID (processed securely via third-party payment providers).
  • Technical Data: IP address, device type, browser, pages visited, and session data (via cookies and analytics).
2. How We Use Your Data

We use your personal data to:

  • Process flight bookings and issue electronic tickets;
  • Provide customer service and support;
  • Send booking confirmations and service updates;
  • Prevent fraud and unauthorized activity;
  • Comply with legal obligations;
  • Improve our services and website performance.
3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your data based on one or more of the following:

  • Your consent;
  • Performance of a contract (e.g., booking a flight);
  • Compliance with a legal obligation;
  • Legitimate interests (e.g., fraud prevention, service improvement).
4. Sharing Your Data

We share your personal data only when necessary and for legitimate business purposes. This includes sharing with:

  • Airlines operating the booked flights;
  • AERTiCKET GmbH, our accredited flight consolidator and ticket issuer;
  • Global Distribution Systems (GDS) such as Amadeus for booking and inventory management;
  • Payment service providers (e.g., Stripe, PayPal);
  • Regulatory authorities when required by law.
5. Data Protection Notice: Carriers, GDS, and Consolidators

When you book a flight through Tripenger, your personal data may also be processed by third parties involved in the reservation and ticketing chain. This includes the operating airline, the GDS used (e.g., Amadeus), and AERTiCKET GmbH.

Each party processes your data in accordance with their own privacy policy. We recommend reviewing these policies to understand how your data is handled:

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and provide personalized content. You may manage cookie preferences through your browser settings.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy, or to comply with legal or regulatory obligations. Data associated with completed bookings is typically retained for a minimum of 5 years.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

9. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data;
  • Correct inaccurate or incomplete data;
  • Request deletion (right to be forgotten);
  • Restrict or object to processing;
  • Withdraw consent at any time (if processing is based on consent);
  • Data portability.

To exercise any of these rights, please contact us at trips@tripenger.com.

10. International Data Transfers

Some of the parties we share data with may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the “Last Updated” date will reflect any changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Tripenger.com
Email: trips@tripenger.com
Website: https://www.tripenger.com